SHIPPING POLICY

Last Updated: September 10, 2026

Thank you for shopping with Nuvira. We want your order experience to be simple, transparent, and reliable from the moment you complete your purchase until your package reaches your door.

This Shipping Policy explains our estimated delivery times, order processing, tracking, shipping delays, address changes, lost packages, and other important information regarding delivery.

1. WHERE WE SHIP

Nuvira currently ships to eligible addresses within the United States.

Shipping availability may depend on the destination, product availability, and logistics coverage.

If we are unable to ship to the address provided at checkout, we will contact you when reasonably possible and provide an appropriate resolution.

2. ESTIMATED DELIVERY TIME

Our current estimated delivery timeframe for eligible U.S. orders is:

3–8 business days

This timeframe is an estimate and not a guaranteed delivery date unless a specific guaranteed delivery service is expressly stated at checkout.

We intentionally provide a reasonable delivery window because occasional circumstances outside our direct control may affect transportation times.

Business days generally do not include weekends or U.S. public holidays.

3. ORDER PROCESSING

After your order is successfully placed, it enters our order preparation and fulfillment process.

During this stage, your order information is verified and the items are prepared for shipment.

Orders may begin processing shortly after purchase, which means changes or cancellations cannot always be guaranteed once fulfillment has started.

Once your package has been prepared and handed over for transportation, tracking information may become available.

4. ORDER CONFIRMATION

After placing an order, you should receive an order confirmation using the contact information provided during checkout.

Please review your order details carefully.

Customers are responsible for providing accurate information, including:

• Full name

• Shipping address

• Apartment or unit number, when applicable

• Email address

• Any other information required for successful delivery

If you notice an error, please contact us as soon as possible at:

[NUVIRA CUSTOMER SUPPORT EMAIL]

We will make reasonable efforts to assist, but we cannot guarantee that information can be changed once fulfillment or shipment has begun.

5. TRACKING INFORMATION

When tracking becomes available for your shipment, the relevant tracking information may be sent to the email address associated with your order.

Please allow reasonable time for tracking systems to update after a package has entered the transportation network.

It is normal for tracking information to occasionally take some time to display its first movement.

Tracking updates are generated by independent shipping and logistics systems and may not always appear in real time.

6. SHIPPING AND LOGISTICS PARTNERS

Nuvira works with independent fulfillment facilities, logistics providers, and shipping carriers to prepare and deliver customer orders.

Once a shipment enters a carrier's transportation network, certain parts of the delivery process are handled independently by that provider.

Nuvira does not directly control carrier routes, transportation schedules, weather conditions, local delivery operations, or other events occurring within independent shipping networks.

However, working with third-party providers does not remove any rights or remedies customers may have under applicable law.

7. POSSIBLE SHIPPING DELAYS

Although most orders are expected to arrive within the estimated timeframe, occasional delays may occur.

Possible causes can include:

• Severe weather

• Carrier congestion

• High seasonal shipping volume

• Transportation interruptions

• Public holidays

• Incorrect or incomplete addresses

• Local delivery disruptions

• Unexpected logistical events

• Events outside our reasonable control

A temporary tracking delay does not necessarily mean that a package has been lost.

If your order experiences an unusual delay, please contact us so that we can review the available shipping information.

8. ORDERS TAKING LONGER THAN EXPECTED

If your order has not arrived within the estimated 3–8 business day timeframe, don't worry — an occasional carrier delay does not necessarily mean your shipment is lost.

We recommend checking your tracking information first.

If there has been no meaningful update or the shipment appears significantly delayed, contact:

[NUVIRA CUSTOMER SUPPORT EMAIL]

Please include your order number so we can review the shipment and determine the appropriate next steps.

Where applicable law requires a customer to be informed of a shipping delay or provided with cancellation or refund options, Nuvira will comply with those requirements.

9. LOST PACKAGES

If tracking information stops updating for an unusually long period or there is reasonable evidence that a shipment may have been lost, please contact our customer support team.

We may need to review the shipment information or request an investigation through the applicable logistics or shipping provider.

A package is not automatically considered lost simply because it arrives later than its estimated delivery date.

If a shipment is confirmed lost or otherwise qualifies for a remedy under our policies or applicable law, we will work with the customer toward an appropriate resolution.

Depending on the circumstances, this may include a replacement or refund.

10. PACKAGES MARKED AS DELIVERED

If your tracking information shows that your package was delivered but you cannot locate it, we recommend first checking:

• Around your delivery location

• Your mailbox or parcel area

• With members of your household

• With your building reception or front desk

• With neighbors, when appropriate

• Any safe location where the carrier may have placed the package

In some cases, a carrier may mark a shipment as delivered shortly before the customer physically locates the package.

If you still cannot locate it after checking these areas, contact us at:

[NUVIRA CUSTOMER SUPPORT EMAIL]

We will review the available tracking information and assist with the next reasonable steps.

11. INCORRECT SHIPPING ADDRESSES

Please make sure your shipping address is complete and accurate before completing your purchase.

Nuvira cannot guarantee address modifications once an order has entered fulfillment or shipment.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping expenses associated solely with correcting the customer's address may be the customer's responsibility where permitted by law.

If you notice an address error, contact us immediately.

12. FAILED DELIVERY ATTEMPTS

Shipping carriers may make one or more attempts to deliver a package depending on their own delivery procedures.

If a package cannot be delivered, the carrier may leave instructions, hold the package temporarily, redirect it, or return it to a logistics facility.

Customers are responsible for following any reasonable delivery instructions provided by the carrier.

If your shipment appears to be returning to sender, please contact us so we can review the situation.

13. UNCLAIMED OR REFUSED PACKAGES

If a customer intentionally refuses delivery or fails to claim a package after reasonable carrier delivery attempts, the shipment may be returned.

If this occurs, contact our support team.

Any available refund, reshipment, or additional shipping charge will depend on the circumstances and applicable law.

14. MULTIPLE-ITEM ORDERS

When an order contains multiple products, items may occasionally be processed or shipped separately.

As a result, you may receive more than one tracking number or receive portions of your order at different times.

Receiving one item before another does not necessarily indicate that the remaining item is missing.

15. SHIPPING DURING HOLIDAYS AND HIGH-VOLUME PERIODS

Delivery networks may experience higher volume around holidays, major sales periods, or other peak shopping seasons.

During these periods, shipping updates or deliveries may occasionally take longer than usual.

We recommend allowing additional flexibility during major holiday periods while continuing to contact us if a shipment appears unusually delayed.

16. EVENTS OUTSIDE OUR REASONABLE CONTROL

To the extent permitted by applicable law, Nuvira is not responsible for delays caused solely by extraordinary circumstances outside our reasonable control.

These may include severe weather, natural disasters, major carrier interruptions, governmental actions, widespread transportation disruptions, or similar unforeseen events.

Nothing in this section removes any cancellation, refund, or other consumer rights that cannot legally be waived.

17. SHIPPING ESTIMATES AND CUSTOMER RIGHTS

Delivery times shown by Nuvira are provided using information reasonably available to us at the time.

We make reasonable efforts to ensure that shipping estimates are realistic and accurate.

If circumstances prevent an order from being shipped within a timeframe for which applicable law requires further action, Nuvira may contact the customer with updated information and any required options regarding the delayed order.

Nothing in this Shipping Policy is intended to limit or eliminate rights provided to customers under applicable consumer-protection laws.

18. RETURNS AND REFUNDS

Shipping-related refund, return, damaged-product, and replacement requests are also subject to our Return & Refund Policy.

Please review that policy for additional information regarding eligibility and available remedies.

19. CONTACT US

If you have questions regarding shipping, tracking, or the status of your order, please contact:

Nuvira Customer Support

Email: [NUVIRA CUSTOMER SUPPORT EMAIL]

When contacting us, please include your order number and the email address used to place the order so we can assist you more efficiently.