RETURN & REFUND POLICY

Last Updated: September 10, 2026

At Nuvira, we want every customer to feel confident when placing an order with us. We understand that sometimes a purchase may not meet expectations, an item may arrive damaged, or unexpected circumstances may affect a shipment.

This Return & Refund Policy explains how returns, refunds, damaged products, incorrect orders, lost packages, and shipping-related issues are handled.

By purchasing from Nuvira, you acknowledge and agree to the terms below, subject to any rights that cannot legally be limited or waived under applicable law.

1. 30-DAY RETURN POLICY

Customers may request a return within 30 days of confirmed delivery of their order.

To be eligible for a standard return, the item should be returned in substantially the same condition in which it was received and should include, when reasonably possible, its original packaging and accessories.

To begin a return request, please contact:

[NUVIRA CUSTOMER SUPPORT EMAIL]

Please include:

• Your full name

• Order number

• Email address used to place the order

• The item you wish to return

• A brief explanation of the reason for the return

Our customer support team will review your request and provide the appropriate next steps.

Please do not send products to an address shown on the shipping label without first contacting us. The original shipping location may be a third-party logistics or fulfillment facility and may not be authorized to receive customer returns.

2. CHANGE-OF-MIND RETURNS

We understand that sometimes you may simply change your mind.

Eligible unused or gently handled products may be returned within the 30-day return period, subject to the conditions stated in this policy.

Unless required otherwise by applicable law or the return results from an error attributable to Nuvira, customers may be responsible for return shipping costs associated with change-of-mind returns.

Original shipping charges, when separately charged, may be non-refundable except where required by applicable law.

3. DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible after discovering the issue.

Send your request to:

[NUVIRA CUSTOMER SUPPORT EMAIL]

Please provide your order number and clear photographs or other reasonable information showing the issue. This helps us verify what happened and determine the fastest appropriate resolution.

Depending on the circumstances, an eligible claim may be resolved through a replacement, refund, or another appropriate remedy.

Customers should not intentionally damage, alter, misuse, or dispose of an item before a claim has been reviewed.

4. INCORRECT ITEMS

If you receive an item that is materially different from the item stated in your order confirmation, please contact our support team.

After verifying the issue, we will work with you toward an appropriate resolution, which may include replacement or refund depending on the circumstances.

You will not be required to pay additional product charges to correct a verified fulfillment error attributable to your order.

5. SHIPPING & DELIVERY ESTIMATES

Nuvira works with independent fulfillment facilities, logistics providers, and shipping carriers to process and deliver customer orders.

Estimated delivery times displayed on our website are estimates rather than guarantees unless expressly identified as guaranteed.

Our current estimated delivery window for eligible U.S. orders is generally:

3–8 business days

Actual delivery times may vary depending on destination, order processing, carrier operations, weather, holidays, customs or transportation disruptions, address issues, unusually high order volume, and other circumstances.

Business days generally exclude weekends and applicable public holidays.

Where applicable, tracking information will be provided once it becomes available.

6. SHIPPING DELAYS

Once a package enters the transportation network, certain aspects of transportation are handled by independent carriers and logistics providers.

Temporary carrier delays, weather events, transportation disruptions, peak-season congestion, or other events outside Nuvira's reasonable control may affect estimated delivery dates.

A package arriving later than an estimated delivery date does not automatically mean that the package has been lost.

However, Nuvira will comply with applicable consumer-protection requirements regarding shipping delays, cancellation rights, and refunds.

If we become aware that an order cannot be shipped within a promised shipping period where applicable law requires additional action, we may contact you with a revised shipping estimate and any cancellation or refund options required by law.

Nothing in this policy is intended to remove rights that customers have under applicable law.

7. LOST OR MISSING PACKAGES

If tracking information indicates that a shipment has stopped moving for an unusually long period or you reasonably believe your package has been lost, please contact us at:

[NUVIRA CUSTOMER SUPPORT EMAIL]

Include your order number and relevant tracking information.

We may ask the applicable shipping or logistics provider to investigate the shipment before determining whether it is considered lost.

If a shipment is confirmed lost or otherwise qualifies for a remedy under applicable law or this policy, Nuvira will work with the customer toward an appropriate resolution, which may include replacement or refund.

8. PACKAGES MARKED “DELIVERED”

If tracking information states that an order has been delivered but you cannot locate it, please first check:

• Around the delivery location

• With other members of your household

• With neighbors when appropriate

• With your building reception, mailroom, or front desk

• Any alternative safe location indicated by the carrier

Carrier tracking systems can occasionally update shortly before the customer physically locates the package.

If the package remains missing, contact us and we will review the available tracking information and, when appropriate, assist with requesting additional information from the carrier.

A “delivered” tracking status will be considered as part of our review but will not override any rights or remedies that may apply under applicable law.

9. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for reviewing their shipping information carefully before completing checkout.

Nuvira cannot guarantee that an address can be changed after an order has entered fulfillment or shipping.

If you notice an error, contact us immediately at:

[NUVIRA CUSTOMER SUPPORT EMAIL]

We will make reasonable efforts to assist, but changes cannot be guaranteed once processing or shipment has begun.

Additional shipping charges resulting solely from an incorrect address supplied by the customer may be the customer's responsibility where permitted by law.

10. REFUSED OR UNCLAIMED PACKAGES

Packages that are refused, abandoned, or left unclaimed may be returned to a logistics facility.

If this occurs, please contact us so that we can review the circumstances and determine the available resolution.

Any refund or reshipment will depend on the circumstances of the order and applicable law. Reasonable shipping or return expenses caused solely by customer refusal or failure to claim a package may be deducted where legally permitted and properly disclosed.

11. RETURN AUTHORIZATION

Please contact Nuvira before returning an item.

Products returned without appropriate instructions may be sent to a location that is unable to process consumer returns, which can significantly delay the resolution.

After approving an eligible return, our team will provide instructions regarding where and how the item should be sent.

The return destination may differ from the address originally shown on the customer's shipment.

12. REFUND PROCESSING

Once an eligible return or refund request has been approved, refunds will generally be issued to the original payment method used for the purchase.

After Nuvira issues a refund, additional processing time may be required by the customer's bank, card issuer, payment processor, or financial institution before the funds appear in the customer's account.

These processing times are controlled by the relevant financial institution and may vary.

Where applicable law requires a refund within a particular period or by a particular method, those legal requirements will control.

13. ORDER CANCELLATIONS

If you need to cancel an order, contact us as quickly as possible.

We will make reasonable efforts to cancel orders that have not entered fulfillment or shipment.

Because fulfillment can begin shortly after an order is submitted, cancellation cannot always be guaranteed once processing has started.

If an order has already shipped, the applicable return procedures may apply instead.

Nothing in this section limits cancellation rights that may exist under applicable law.

14. THIRD-PARTY FULFILLMENT & SHIPPING SERVICES

To operate efficiently, Nuvira may use independent third parties to perform services such as inventory handling, order fulfillment, warehousing, transportation, tracking, and final delivery.

These providers operate independently and may experience events outside Nuvira's reasonable control, including transportation interruptions, severe weather, system outages, carrier congestion, or other unexpected logistical circumstances.

Nuvira does not guarantee the uninterrupted operation of independent carrier networks.

However, the use of third-party providers does not eliminate any responsibility that Nuvira is legally required to maintain toward its customers.

When a fulfillment or shipping problem occurs, we will review the available information and provide any remedy required under this policy and applicable law.

15. EVENTS OUTSIDE REASONABLE CONTROL

Nuvira will not be responsible for delays caused solely by circumstances outside its reasonable control to the extent permitted by applicable law.

Such circumstances may include severe weather, natural disasters, transportation network interruptions, governmental actions, labor disruptions, widespread carrier interruptions, or other extraordinary events.

This provision does not eliminate any mandatory customer cancellation, refund, or other consumer rights provided by applicable law.

16. FRAUDULENT OR ABUSIVE CLAIMS

Nuvira reserves the right to investigate return and refund requests where there is reasonable evidence of fraud, abuse, manipulation, duplicate claims, intentional product damage, or materially false information.

We may request reasonable supporting information before approving a claim.

Nothing in this section permits Nuvira to deny a legitimate consumer claim or any remedy required by applicable law.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Nuvira will not be liable for indirect, incidental, special, or consequential losses arising solely from shipping delays or circumstances outside Nuvira's reasonable control.

Any limitation contained in this policy applies only to the extent permitted by applicable law.

Nothing in this policy excludes, restricts, or waives liability or consumer rights that cannot legally be excluded, restricted, or waived.

18. POLICY ABUSE

Our 30-day policy exists to protect genuine customers.

We reserve the right, where legally permitted, to refuse or investigate returns involving reasonable evidence of:

• Fraudulent transactions

• Items intentionally damaged after delivery

• Repeated abuse of return privileges

• False lost-package claims

• Manipulated documentation or photographs

• Attempts to obtain multiple refunds for the same purchase

Any such determination will be based on the circumstances and available evidence.

19. CHANGES TO THIS POLICY

Nuvira may update this Return & Refund Policy from time to time to reflect changes to our operations, shipping arrangements, customer service procedures, or applicable requirements.

The version applicable to a purchase will generally be the version published when the order was placed, except where applicable law requires otherwise.

The most recent version will display its effective or “Last Updated” date at the top of this page.

20. CONSUMER RIGHTS

This policy is intended to operate consistently with applicable consumer-protection laws.

Nothing contained in this policy is intended to waive, restrict, or eliminate any right or remedy that cannot legally be waived.

Where a provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will control to the extent of that conflict.

21. CONTACT US

Questions about an order, return, refund, damaged item, or delivery issue should be directed to:

Nuvira Customer Support
Email: [NUVIRA CUSTOMER SUPPORT EMAIL]

When contacting us about an existing purchase, please include your order number and the email address used to place the order so that we can assist you as quickly as possible.